For items purchased online, you can send them back for a full refund within 14 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.
If your item is faulty, please complete and include the returns form with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.
Here’s the return address:
Dastrad Limited
Customer Returns,
Moor Farm Cottage
Bratton Road
Bratton
Telford
Shropshire
TF5 0DT
For any returns, the original packaging and swing tickets, where applicable, need to still be in place. All other items must be unused and in its original packaging
Please note: Unfortunately, you can’t return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly,, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within fourteen days of having returned the item but it takes longer sometimes.
Any refunds will be refunded to the same payment method you used when you placed the order.
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